Shipping policy

 

Shipping

All orders ship via USPS Priority Mail or FedEx and typically arrive within 3–5 business days of shipping (excluding weekends and holidays). Once your order is processed, you'll receive a confirmation email, followed by a separate notification with tracking information once it ships. Please allow up to 48 hours for tracking details to update.

During extreme weather or high-volume seasons (like Christmas and Mother's Day), we may briefly hold shipments to protect your plants from freezing or transit delays. We'll always ship on the next available shipping day.

If you haven't received your order within 7 days of your shipping confirmation email, reach out to us at info@thebotanicalbarindy.com with your name and order number, and we'll look into it right away.

Winter Packaging: For cold-weather orders, we recommend adding Winter Packaging at checkout. This specialty packaging helps protect your plants from temperature damage during transit and covers your purchase if it arrives damaged due to weather conditions.

Lost or Stolen Packages

The Botanical Bar is not responsible for packages lost or stolen after delivery. If a package is returned to us due to an error on the customer's part (incorrect name, address, or refusal of delivery), the customer is responsible for any re-shipment charges.

In-Store Pickup

Items marked for in-store pickup can be purchased online and will be packaged and held for you to collect in person.