Refund policy

Plant Policy

The Botanical Bar does not accept general returns or exchanges. We do, however, guarantee that your plants will arrive in healthy condition.

If your item arrives damaged,* you have 2 days from the date of delivery to email us at info@thebotanicalbarindy.comwith your order number and a photo of the damage. Once approved, we'll resolve your claim with a replacement, refund, or in-store credit — whichever best fits the situation. Claims submitted after 2 days cannot be accepted.

Cold-weather damage is only covered if Winter Packaging was added at checkout.

Damages or Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away at info@thebotanicalbarindy.com with photos and your order number so we can evaluate the issue within your 2-day window.

Non-Returnable Items

Outside of the damage-claim process above, all sales are final. This includes plants, custom or special orders, personal care goods, sale items, and gift cards.

Refunds & Credits

If your damage claim is approved, we'll let you know whether you're receiving a replacement, a refund, or store credit. Refunds are issued to your original payment method and may take a few extra days to post depending on your bank or credit card company. Store credit will be issued via a gift card code for use on a future order.