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RETURNS & EXCHANGES

RETURNS & EXCHANGES

IF FOR ANY REASON AN ITEM DOES NOT WORK FOR YOU WE GLADLY ACCEPT RETURNS ON ITEMS PURCHASED IN-STORE WITHIN 14 DAYS OF THE ORIGINAL PURCHASE DATE. ALL REFUNDS WILL BE ISSUED IN THE FORM OF STORE CREDIT. ALL ITEMS MUST BE RETURNED IN ITS ORIGINAL CONDITION. THE BOTANICAL BAR RESERVES THE RIGHT TO DENY ANY RETURN AT OUR DISCRETION. 


ALL PLANTS, SALE ITEMS, FOOD PRODUCTS, AND PERSONAL CARE APOTHECARY ARE FINAL SALES AND CANNOT BE RETURNED OR EXCHANGED.


ONLINE RETURNS

ITEMS PURCHASED ONLINE ARE ELIGIBLE FOR RETURN IF RECEIVED BY THE BOTANICAL BAR WITHIN 14 DAYS OF THE ORIGINAL DELIVERY DATE. ALL PLANTS, SALE ITEMS, AND PERSONAL CARE APOTHECARY ARE FINAL SALES AND CANNOT BE RETURNED OR EXCHANGED. ALL REFUNDS WILL BE ISSUED IN THE FORM OF STORE CREDIT. THE CUSTOMER IS RESPONSIBLE FOR RETURN POSTAGE. THE BOTANICAL BAR RESERVES THE RIGHT TO DENY ANY RETURN AT OUR DISCRETION, INCLUDING MAILED RETURNS THAT ARRIVE DAMAGED. 


TO RETURN ORDERS BY MAIL, PLEASE SEND AN EMAIL TO INFO@THE BOTANICALBARINDY.COM AND A MEMBER OF OUR TEAM WILL CONTACT YOU WITH APPROVAL AND INSTRUCTIONS BEFORE SHIPPING.


PLEASE NOTIFY US WITHIN 3 DAYS OF ARRIVAL IF ITEMS WERE DAMAGED IN TRANSIT. A REFUND OR A REPLACEMENT WILL BE SENT AT OUR DISCRETION. PLEASE INCLUDE A PHOTO OF THE DAMAGES.